Refund policy

Order Cancellation, Return and Refund Policy

Order Cancellation Policy

  • Orders cannot be canceled once they are confirmed and processed.
  • No modifications (change of address, product, quantity, etc.) are allowed after order confirmation, so please review all details carefully before placing your order.
  • In rare cases, if an item is out of stock, there is a pricing error, or the delivery pincode is not serviceable, HomieStyle reserves the right to cancel the order and issue a full refund to your original payment method

Return Request Window

  • Any issue with your order (damage, defect, missing items, wrong product, etc.) must be reported within 48 hours of delivery.

  • Requests raised after 48 hours may not be accepted, as our suppliers require this window for assessment.


Return & Refund Eligibility

To be eligible for return or refund:

  • The item must be unused, undamaged, and in its original condition and packaging, including all tags, labels, accessories and free gifts, if any.

  • The customer must provide a clear unboxing video from the moment the package is first opened, showing:

    • Outer packaging and shipping label

    • Opening of the parcel

    • Product and any damage/defect or missing item clearly visible

  • Without a proper unboxing video, returns/refunds for damage, defect or missing items may be declined as our supplier requires this as mandatory proof.

Eligible scenarios:

  • Damaged or defective on arrival (with unboxing video).

  • Missing item(s) in the parcel (with unboxing video).

  • Wrong item shipped compared to your order (with unboxing video).

Non‑Returnable / Non‑Refundable Items

The following items are not eligible for return or refund (except in case of wrong item shipped and accepted by the supplier):

  • Products that have been used, opened and not in original condition.

  • Products marked as “non‑returnable” or “non‑refundable” on the product page.

  • Electronic products (defective electronics cannot be returned or refunded as per supplier policy).

  • Personal care items (such as beauty or hygiene products).

  • Perishable goods (such as food, flowers or plants).

  • Hazardous materials, flammable liquids or gases.

  • Sale/clearance items or gift cards.

Please check the individual product page for any additional item‑specific restrictions.

How to Initiate a Return

To report an issue or request a return:

Within 48 hours of delivery, please share:

  • Order ID

  • Clear unboxing video showing the full opening process and the issue

  • Photos of the product and packaging (if required)

  • Brief description of the problem (damage, defect, missing item, wrong product, etc.)

HomieStyle will review the request with the supplier and inform you whether the return/refund is approved or rejected and the next steps.

Return Shipping & Rejection of Parcel

  • Unless the product is confirmed as damaged, defective or incorrect due to our or our supplier’s error, the customer is responsible for return shipping costs.

  • Shipping charges (outbound or return) are non‑refundable under all circumstances, even when a refund is approved for the product price.

  • If a customer rejects or refuses to accept a parcel after dispatch:

    • Up to 2× the original shipping charge (covering forward and reverse logistics) may be deducted from any eligible refund before it is issued, as per supplier policy.

Refund Process & Timelines

  • Once the returned item (if applicable) is received and inspected, or once your issue is verified (in case of missing or wrong items), you will be notified of approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method, typically within 7 business days of approval. Your bank or card issuer may take additional time to reflect the amount in your account.

  • Refunds are usually issued only if the product is confirmed unused, undamaged and in original condition with complete packaging, as required by our supplier.

If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at homiestyle.in@gmail.com with your order details.

Exchanges

  • HomieStyle currently processes exchanges as a fresh order.

  • If you wish to get a different product, size or variant, you may:

    • Raise an eligible return/refund request for the original item (if allowed for that product), then

    • Place a new order for the desired item separately.

Contact Us

For any return, refund, cancellation or product-related questions:

Support hours and response times may vary, but all eligible issues reported within 48 hours of delivery will be reviewed as per this policy and our supplier’s terms.